1. Information We Collect

1.1 Information You Provide

We collect information you directly provide to us, including:

• Account Information

  Name, email address, company information, and contact details when you create an account

• Usage Data

  AI agent configurations, custom rules, monitoring preferences, and system settings

• Communication Data

  Messages, feedback, and support requests you send to us

• Payment Information

  Billing details for commercial licenses (processed securely through third-party providers)

1.2 Information We Collect Automatically

When you use our Service, we automatically collect certain information:

• Technical Information

  IP address, browser type, device information, operating system, and access times

• Usage Analytics

  Pages visited, features used, session duration, and interaction patterns

• Performance Metrics

  System performance data, error logs, and service availability metrics

2. How We Use Your Information

We use the information we collect for the following purposes:

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers

  Trusted third-party vendors who assist in providing our services (hosting, analytics, payment processing)

• Legal Requirements

  When required by law, court order, or to protect our rights and safety

• Business Transfers

  In connection with a merger, acquisition, or sale of assets (with appropriate safeguards)

• Consent

  When you have given explicit consent for specific sharing purposes

4. Data Security

We implement enterprise-grade security measures to protect your information:

• Encryption

  Data encrypted in transit (TLS 1.3) and at rest (AES-256)

• Access Controls

  Role-based access controls and multi-factor authentication

• Infrastructure Security

  Secure cloud infrastructure with regular security audits

• Monitoring

  Continuous security monitoring and incident response procedures

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Data

  Retained while your account is active and for 3 years after account closure

• Usage Analytics

  Aggregated and anonymized data retained for up to 5 years for service improvement

• Legal Records

  Information required for legal compliance retained as required by applicable law

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access

  Request a copy of the personal information we hold about you

• Correction

  Request correction of inaccurate or incomplete information

• Deletion

  Request deletion of your personal information (subject to legal requirements)

• Portability

  Request transfer of your data to another service provider

• Objection

  Object to processing of your information for certain purposes

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze usage patterns:

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect site functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Adequacy Decisions

  Transfers to countries with adequate data protection laws

• Standard Contractual Clauses

  EU-approved contracts for international data transfers

• Certification Programs

  Partners certified under recognized privacy frameworks

9. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

For material changes, we will provide additional notice (such as email notification) at least 30 days before the changes take effect.